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Refund & Cancellation Policy

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Refund and Cancellation Policy

Last Updated: February 28, 2026

Version: 1.0

This Refund and Cancellation Policy ("Refund Policy") governs refund requests for paid features of the Param AI™ platform ("Service") and forms part of the Terms of Service. This Policy is compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Scope

This Refund Policy applies to all paid features, plans, and services offered through the Service, including but not limited to:

  • Premium assessment reports;
  • Professional-tier career analysis;
  • Institutional subscription plans;
  • Any other paid feature or upgrade.

    • 2. Free Services

    The basic assessment and standard report are provided free of charge. No payment or refund terms apply to free features.

    3. Refund Eligibility

    3.1. Eligible for Refund (7-Day Cooling Period)

    You are eligible for a full refund if:

  • You request a refund within 7 (seven) days of payment; AND
  • You have not started the paid Assessment or accessed the paid Report.

    • 3.2. Not Eligible for Refund

    Refunds will not be provided if:

  • The Assessment has been started (even if not completed);
  • The paid Report has been generated or accessed;
  • More than 7 days have elapsed since payment;
  • The account has been terminated for violation of the Terms of Service or Acceptable Use Policy;
  • The refund request is based on dissatisfaction with Report content or recommendations (see Section 5).

    • 4. Institutional Subscriptions

    4.1. Refund terms for institutional and bulk subscriptions are governed by the separate institutional agreement between the Company and the institution.

    4.2. In the absence of a separate agreement, the individual refund terms in Section 3 apply per user.

    5. Deficiency of Service vs. Dissatisfaction with Results

    5.1. Deficiency of Service means a failure to deliver the Service as described — for example, the platform crashes and prevents you from completing an Assessment, or a paid Report fails to generate due to a technical error. Deficiency of service may be eligible for a refund or service credit.

    5.2. Dissatisfaction with Results means you disagree with the content, recommendations, or scores in your Report. As stated in the Terms of Service and Disclaimer, Reports are decision-support tools that provide probabilistic guidance. Disagreement with Report content is not a deficiency of service and is not eligible for a refund.

    5.3. If you believe the Service was deficient (e.g., a technical error prevented proper delivery), please contact us at support@paramai.in with details.

    6. How to Request a Refund

    6.1. Submit your refund request to: support@paramai.in

    6.2. Include the following in your request:

  • Your registered email address;
  • Date of payment;
  • Transaction or order reference number;
  • Reason for the refund request.

    • 6.3. We will acknowledge your request within 48 hours and process eligible refunds within 7 to 10 business days of approval.

    6.4. Refunds will be credited to the original payment method used for the purchase.

    7. Cancellation

    7.1. You may cancel any paid subscription at any time by contacting support@paramai.in.

    7.2. Upon cancellation:

  • You will retain access to paid features until the end of the current billing period.
  • No prorated refunds will be issued for partial billing periods, unless otherwise required by law.
  • Your account will revert to the free tier at the end of the billing period.

    • 8. Company's Right to Refund

    The Company reserves the right to issue refunds or service credits at its sole discretion, including in cases where:

  • A technical error materially affected the Assessment or Report delivery;
  • The Service was unavailable for an extended period;
  • Other circumstances that the Company deems appropriate.

    • 9. Consumer Protection

    9.1. Nothing in this Refund Policy limits your rights under the Consumer Protection Act, 2019 or any other applicable mandatory law.

    9.2. For unresolved complaints, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

    10. Contact

    For refund requests or billing inquiries:

  • Email: support@paramai.in
  • Grievance Officer: grievance@paramai.in
  • Website: www.paramai.in

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    By making a purchase on Param AI™, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.

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